L-Mail :: The easy way to send a letter

Terms & Conditions

The small print

L-mail, L-mail.com and https://l-mail.com are trading names of QiQ Communications PTY LTD. QiQ Communications PTY LTD is registered a registered business in Australia with a registered address of QiQ Communications PTY LTD, c/o Advantage Partners (NSW) PTY LTD, Suite 6, 174-180 Pacific Highway, North Sydney, 2060. Australia.

The user of the L-Mail service is referred as The Client. The Client must agree to our terms and conditions prior to placing an order with L-Mail. These terms and conditions also apply for orders placed though websites in association with L-mail directing traffic to this site.

1. General

1.1 We do not review messages or confirm the validity of information received. We are not responsible for any letters posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of L-mail or any entity associated with us.

1.2 The Client agrees, through use of this service, that they will not use this service to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violating any law.

1.3 The Client agrees to respect and conform with the British Malicious Communications Act.

1.4 The Client agrees not to post any copyrighted material unless the copyright is owned by them or by L-Mail.

1.5 Although this service does not review the content of all messages posted and is not responsible for the content of any of these messages, L-Mail reserve the right to delete any message for any or no reason whatsoever. The Client remains solely responsible for the content of messages, and agrees to indemnify and hold harmless this service, (the makers of this service and its software), and their agents with respect to any claim based upon transmission or delivery of message(s).

1.6 L-mail reserve the right to reveal The Clients identity (or whatever information we know about The Client) to the authorities in the event of a formal complaint or legal action arising from any message posted by The Client.

1.7 L-Mail reserve the right to re-route letters via any location when operational requirements prevent letters being delivered from the clients preferred location. The difference in cost between the original and new location for letter processing will either credited or debited from the clients account depending on the price difference.

2. Fees

2.1 The client will be charged by credit card, or other methods of money transmission, for the use of L-mail. Payment will be charged by L-Mail before the service will be made available. In the event of any failure by The Client to make payment or arrange a credit card with available credit, correspondence will not be processed.

2.2 Use of our service implies authorisation to use the credit card that is being used for this service. Non-authorised use of a credit card will be considered fraudulent and give us grounds for the consideration of legal action.

2.3 A credit balance for L-Mail expires 180 days after the last chargeable use of the L-Mail Credit. Credit balances that are not used within the said 180 day period will be lost.

3. Renewal

3.1 Renewal of The Agreement and acceptance of any additional orders shall be at L-Mails sole discretion. Pricing for any renewal period is subject to change by L-Mail from time to time. Renewal of the term will be continued automatically, unless The Client cancels service, in accordance with the Cancellation Terms. The L-mail service can be withdrawn at anytime without notice.

4. No Assignment or Resale of Software

4.1 The Client may not resell, re-use, assign or transfer any of the images, data or programming code created for or associated with L-Mail without written consent. Any attempt to resell, assign or transfer such data shall result in immediate termination of this contract, without liability to L-Mail.

5. Limitation of Liability

5.1 In the event that L-Mail fails to publish a product line in accordance with the schedule agreed upon pursuant to this Agreement (or in the event of any other failure, technical or otherwise, of such product to appear as provided in this Agreement), the sole liability of L-mail shall be limited to the purchase price of the transaction.

5.2 In no event shall L-Mail be responsible for any consequential, special, lost profits or other damages arising from any failure to timely publish any product in accordance with this Agreement. Without limiting the foregoing, L-Mail shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labor or material shortage, transportation interruption of any kind, work slowdown or any other condition beyond the control of L-Mail affecting production or delivery in any manner.

5.3 Clients are joint and severally liable for all letters produced via an L-Mail account. It is the clients responsibility to keep passwords, user names and memorable words confidential. The primary account holder is liable for all costs and expenses relating to the use of the L-Mail account, including usage by additional users authorised access to the account by the primary account holder.

6. The Client Representations; Indemnification

6.1 The Client agrees to indemnify and hold L-Mail harmless against any and all expenses and losses of any kind (including, without limitation, any claim of trademark or copyright infringement, libel, defamation, breach of confidentiality, false or deceptive advertising or sales practices) and /or any material of The Client to which users can access through the service.

7. Provision of Materials and Information

7.1 The Client will provide all necessary materials and information, in accordance with L-Mail's policies in effect from time to time including (without limitation) the manner of transmission to L-Mail and the time prior to release of the service. L-Mail shall not be required to publish any service that is not received in accordance with such policies.

8. Client Data

8.1 Although L-Mail owns the data storage, databases and all rights to the L-Mail application, we will never sell or share Client data with any third-parties, or contact Clients contacts directly. We will also not utilize Client data in our databases to market to client contacts, advertise to, or contact them for any other means of profit. We respect the privacy of our subscribers, and the privacy of their client data.

8.2 L-Mail.com and QiQ Communications PTY LTD takes the security and privacy of its systems and its Customer's data very seriously. In order to do this we utilise both process and technology to secure such systems and data. Both are under constant review to ensure we provide a quality service to our Customers.

8.3 Parliament has created specific offences for unauthorised actions against computer systems and data. L-mail will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

9. Right to Reject Client

9.1 All contents of the service are subject to L-Mail's approval. L-Mail reserves the right to reject or cancel any client, at any time.

10. Cancellations & Refunds

10.1 Clients using the L-Mail subscription service must contact L-Mail before the next billing period to cancel the service. The Client will not be billed for any cancellation, and there are no term commitments. No refunds will be made on services already paid for, and service fees will not be prorated. Additionally, any setup fees charged will not be refunded.

10.2 The product being sold is actually a "service". The service is completed soon after the form has been submitted. For this reason, refunds are not possible because the service may have already occurred by the time we are notified. We reasonably make the assumption that information provided to us is correct and cannot give refunds for incorrect or obsolete information or addresses. It is The Clients responsibility to supply a current and correct address because the information cannot be validated by L-Mail. Acceptance of The Clients data from our website does not indicate that information is correct or valid. Missing data or local spellings and abbreviations are used entirely at The Clients own risk.

10.3 Orders that are missing vital information or that have data fields that have become corrupt may not be processed. Orders that cannot be processed will be deleted. Liability will be for only the price of the requested transaction. Under normal circumstance, all orders will be processed regardless of apparently missing address information. It is impossible for QiQ Communications PTY LTD, trading as L-Mail to analyse the validity of any address due to the limitless permutations, spellings, and abbreviations found throughout the world. QiQ Communications PTY LTD, trading as L-Mail assumes the user is aware of the importance of an accurate address and the use of any postal codes that are available, and is therefore accepting the risk of no delivery.

10.4 Letters which get returned to L-Mail due to incorrect or obsolete address information will be discarded, with no refund. Letters which get lost in the postal system and are never delivered or returned will not be refunded.

10.5 L-Mail reserves the right of limited censorship. Although we do not and cannot review all the messages processed by us, we will not knowingly send text or images of a sexually inappropriate or unlawful nature. We reserve the right to cancel The Clients order and refund to their credit card. Liability will be for only the price of the requested transaction. As with all automated processes, we can never guarantee that the content of any letter will be monitored by a data processor and therefore can never be responsible for the content of the letters.

11. Construction

11.1 No conditions other than those set forth in this Agreement shall be binding on L-Mail unless expressly agreed to in writing by L-Mail.

12. Availability

12.1 Unless otherwise stated, the products and services featured on this web site are available worldwide, except where prohibited by law. Provided financial transactions are conducted by financial agencies recognizable and authorized by QiQ Communications PTY LTD, trading as L-Mail.

12.2 Product delivery to final destination is not guaranteed. L-Mail only guarantees delivery to the local Post Office. Delivery addresses given must be current and proper legal addresses, recognised by the local postal establishment, or delivery may not be possible. Service is void where prohibited by political intervention or international sanctions.

13. Disclaimer

13.1 L-Mail, is making an "invitation to treat" as described under Australian Law. The services and products described by this web site, and L-Mail does not constitute an "offer". There is no contractual agreement.

13.2 The information on this web site is provided "as is", with no warranty or representation of any kind, express or implied, including those of merchantability and fitness for a particular purpose, or arising from a course of dealing, usage or trade practice. QiQ Communications PTY LTD trading as L-Mail, is a Australian Limited Company, has made all reasonable efforts to ensure that information provided through this web site is accurate at the time of inclusion, however it accepts no liability for any inaccuracies or omissions in this web site. The information available on this site may be incomplete, out of date or inaccurate. For specific information or confirmation, please email us at: contact@l-mail.com. L-Mail reserves the right to make changes and corrections at any time without notice. It is a condition of allowing The Client free access to the material on this web site that L-Mail will not be liable for any loss or damage of any kind, including direct, indirect, special and consequential loss or damage of any kind, arising from the use of this information obtained either directly or indirectly from this web site.

13.3 L-Mail, is not responsible for the content of any other organisation's web site whose links are contained within this site. The inclusion of any such link does not imply an endorsement by L-Mail, of the linked site.

13.4 L-Mail, is not responsible for the content of any of the letters produced by its service. The process is highly automated and relies on the integrity and honesty of its clients. Full cooperation by L-Mail, will be given to any legal investigation of criminal activity utilizing our service.

13.5 The above exclusions and limitations apply only to the extent permitted by law. None of The Clients statutory rights as a consumer are affected.

14. Trade Mark and Copyright Notices

14.1 The L-Mail name and Logo and text are unregistered trade marks of QiQ Communications PTY LTD, trading as L-Mail of Australia and other countries. The names of the goods and services of L-Mail featured on this web site are unregistered trade marks of QiQ Communications PTY LTD, trading as L-Mail and its licensors.

14.2 This website is a copyright work of QiQ Communications PTY LTD, trading as L-Mail. The contents of this web site are © QiQ Communications PTY LTD, trading as L-Mail and its licensors 2003 - 2024 .

15. Miscellaneous

15.1 The Agreement, (i) shall be governed by and construed in accordance with, the laws of Australia without giving effect to the principles of conflicts of law; (ii) may be amended only by a written agreement executed by an authorised representative of each party; and (iii) constitute the complete and entire expression of the agreement between the two parties, and shall supersede any and all other agreements, whether written or oral, between the parties. If any of these terms are deemed invalid or unenforceable under applicable law, (including, but not limited to the warranty disclaimers and liability limitations set out above) then the invalid or unenforceable provision will be deemed severed from these terms and the remainder shall continue to apply. The Client hereby consent to the exclusive jurisdiction of the Australian courts in all disputes arising out of the use of this web site.

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