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FAQs
 
 
Questions and Answers
Where will my letter be posted?
L-Mail will post your letter at a post office near to the printing location you specify.
 
How do you print the letters?
Letters are printed on quality ink or laser jet printers depending upon the printing location. We use premium white A4 paper which is enclosed in white DL self sealing window envelopes. We currently only print in black and white.
 
What happens to returned letters?
If an L-mail letter can not be delivered, it may be returned to the L-Mail printing location it was dispatched from by the local postal service. The letter will then be destroyed without being opened. We are unable to provide refunds for undeliverable letters.
 
Why should I open an account?

An L-Mail account has a number of benefits over writing a standard letter:
- Place a payment on your account from which letter fees are deducted.
- View the letters you have sent from any web browser.
- Cancel unprinted L-Mail and receive a full refund.

Further features will continue to be added on a regular basis..

 
Can I send a letter without opening an account?
Yes. Click 'Write a letter' in the top left corner of each page.
 
When can I use this service?
L-mail.com is available 24 hours a day, every day. Schedule downtime for maintenance is listed on the site from time to time.
 
How much does the service cost?
Please see our prices page.
 
When will my letter be posted?
Letters are posted at the end of each working day, local time at our printing posting locations, Monday to Friday.
 
Can you customise the service for me?
Maybe. We welcome feedback about the system and if your suggestion is of benefit to most users we will do our best to incorporate it. Please let us know your suggestions.
 
How do I get support?
Support requests should be logged through our central support ticketing system.
 
Can I attach an image to my letters?
At the moment we are unable to support images other than for the letter head and signature. Future enhancements to our system will include the ability to add photographs to your L-Mail.
 
Who operates the L-Mail service?
L-Mail.com is a trading name of QiQ Communications PTY LTD. QiQ is an internet consultancy that has been operating since 1998.
 
Is L-Mail secure?
Transmission of data across the Internet for L-mail is as secure as email.

Our letter dispatch process is automated and our staff carefully selected and references taken ensuring a high level of integrity in our organisation.

Once letters leave L-Mail they are as secure as any other letters trusted to local post office services. However, as we print at a location nearer to the recipient of the letter, likelihood of your correspondence being lost or delayed is minimised. There are no flights to miss and less chance of disruption through local outages in the postal system.
 
What does my L-Mail consist of?
An L-Mail letter contains the following:
1 Coversheet containing recipient address, L-Mail reference & L-Mail Branding
3 Page letter (Maximum).
1 Envelope & postage stamp.

To see what this looks like click here.
 
 
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