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Latest happenings at L-Mail

Important Update: Changes to L-Mail Pricing

04th August 2025

At L-Mail.com, we've always strived to offer an affordable and convenient way to send physical mail from your computer or device. For over 20 years, we've maintained low pricing by streamlining our service and operating with efficiency. However, some of our prices will be increasing - in some cases, quite substantially so it remains important to confirm the pricing before you click SEND for your letter.

Why the Change?

Simply put, the demand for L-Mail services is no longer sufficient to sustain our current low pricing. While our commitment to quality and service hasn't changed, the volume of usage has. The costs of printing, postage, and platform maintenance have continued to rise, but usage has declined. Without this adjustment, it would be unviable to continue offering the service.

We know that for many of you, L-Mail is a unique and essential tool - especially for reaching people in parts of the world where email simply isn’t practical. We’ve taken great care to keep the increases as fair as possible, and in most cases, prices remain competitive with international mail services.

What Will Change?

Letter prices will increase depending on the destination and dispatch location.

Certain dispatch locations may be retired due to low usage and local cost structures.

What’s Next?

Despite these changes, our mission remains the same - to make it easy to send letters around the world, without fuss.

Thank you for your continued support and understanding.

Canadian postal workers strike

19th November 2024

Due to recent strike action by Canadian postal workers, mail sent via Germany may be subject to delays.

German postal workers strike, deliveries delayed

22nd January 2023

Due to recent strike action by German postal workers, mail sent via Germany may be subject to delays.

Ukraine

08th March 2022

While we are accepting letters addressed to Ukraine, where we can print and post from, our partner in this country is presently unable to process correspondence. Letters will be retained until they can be mailed.

Our thoughts are with all the people of this country at this time.

COVID-!9 - Mailing Status

07th April 2020

While most of our mailing locations remain available some international mail may be delayed.

Please refer to our status page at www.qiqstatus.com for the latest updates.

Stay safe!

Coronavirus (COVID-19) Statement

27th March 2020

Here at L-Mail, we send our very best wishes to everyone impacted by the virus currently troubling many people around the world. More than just wishes though, I wish to extend an offer of practical assistance and if there is anything we can do to help anyone impacted, please do get in touch.

QiQ has been operating as a virtual business for many years. I work with colleagues based on four continents so I can say it is very much just business as usual for us. We’re not having to adapt to remote working, we’ve been doing this since 2001.

I have received reassurances from all the various partners we work with around the world to assure us they have the necessary steps in place to provide continuity of service. Most have deployed remote working for staff and the Data Centres keep mission-critical staff on-site around the clock and continue to maintain their Service Level Agreements with us.

In these remarkable times, we will remain a trustworthy supplier of mailing services and I look forward to working with new and old customers to ensure this is the case.

Stay safe.

Kind regards,

Peter

Peter Harris
Managing Director

L-Mail AutoRouting

23rd October 2019

L-Mail users benefit from our AutoRouting feature. AutoRouting enables L-Mail to recommend a printing and posting location for correspondence based on price and approximate speed of delivery.

AutoRouting is used on all integration account letters where no preferred location for letter pricing is specified. For single and account L-Mail letters, AutoRouting is used to suggest the best location to clients.

Payment Options

23rd October 2019

L-Mail accepts payment by Visa, Mastercard and Amex in real-time.

We also accept direct bank deposits to accounts in GBP, AUD, EUR and USD. Please contact us if you require our bank account details for direct bank payments.

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